‘Why does Aerial Direct keep calling me when my mobile phone contract is with O2?’

Back in 2015, you successfully dealt with a complaint about my mobile phone. A cold call from Aerial Direct led to my unwittingly tying myself in with it when my account was really with O2.

As a result of your involvement, the contract went back to O2. I remained slightly baffled.

Since then, O2 has honoured the terms you had agreed on my behalf. This was that only it had anything to do with the running of the account.

Even so, I kept receiving the odd call from Aerial telling me that it was managing my account. I kept pointing out the error and otherwise ignored it.

I write now because, despite my protestations and your help in the past, the calls are suddenly coming daily, and I get texts threatening to increase my price.

JH, Essex

Somehow, following the original cold call from Aerial, you became tied in with it for a two-year O2 contract, with your monthly payment reduced by £2. This was to be credited to you as a monthly refund by Aerial.

Written confirmation had not come and you couldn’t see any difference in the bills. Anyway, it seemed a complicated arrangement, and you didn’t want it. You believed yourself to have been, and still be, a customer only of O2. 

In 2015, O2 had acknowledged: “Aerial is an O2 trusted partner, and our terms and conditions state that we share customers’ details with them.” 

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